1. About Us
Business Name: Vineyard Agility Stellenbosch
Location: Stellenbosch, Western Cape, South Africa
Contact Information: vineyard.agility@gmail.com; elzabivw@gmail.com; 083 281 7802
Vineyard Agility Stellenbosch provides dog training services, including agility, foundation skills, behaviour support, and private sessions. We aim to create a safe, fun, and supportive environment for both dogs and handlers.
Club Rules
1. Dog’s should be on lead AT ALL TIMES, except when working with the trainer.
2. No dog is allowed to go onto any equipment without a trainer present.
3. All dogs should preferably be crated or staked when not working.
4. No excessive barking will be allowed as we train on sport grounds and in a residential area. No dogs are permitted outside the training area.
5. Dog owners / handlers are responsible for their own dogs and their dogs' behaviour, and the safety of all at the training grounds.
6. No choke chains or the like, shock collars, harsh handling, shouting or swearing at the dogs will be tolerated.
7. Scoop the poop PLEASE –please bring bags or make use of the scoop and Big Scoop (plastic free) bin – we are training on a field which is used daily. The club reserves the right to fine a handler who does NOT scoop the poop.
8.Please DO NOT allow dogs to urinate on ANY equipment. If this happens, please wash immediately with water.
9. Unprovoked aggression / aggressive nature of dogs towards other dogs or people will not be tolerated. The club reserves the right to request the dog and handler to leave the club / grounds for the safety of others.
10. No dogs in season will be allowed to practice.
11. All dogs must be up to date with vaccinations, including Rabies, Parvo, and Distemper. Dogs must also be treated for fleas and ticks.If your dog has any medical conditions, injuries, or special needs, please notify us prior to attending classes. No dogs with illnesses will be allowed on the training grounds.
12. Dogs and people participating must be sufficiently fit and healthy to take part.
13. Dog should be obedience trained – a good recall is needed as this is an off-leash sport.
14. Active wear for handlers are suggested as this is a running sport.
15. The club proud itself on members with good sportsmanship and respect for all.
16. Attendees accept full responsibility for their safety and that of any members of their family or friends if they are to come and watch training or competitions.
17. Owner non-attendance at classes / cancellations due to weather: No refunds will be given for cancellations due to owner’s non-attendance without prior arrangement / notice for any reasons whatsoever. Please refer to cancellation policy.
18. Course bookings can only be deferred by prior arrangement and subject to a penalty fee. Please refer to cancellation/deferral policy.
3. Indemnity
· I/we indemnify and hold harmless the holding body (Vineyard Dog Agility), as well as Van Der Stel Sports Club (or any venue where the training will be held) and any assistant trainers, trainers, visiting trainers, in respect of any loss, injuries or damages of any kind and how so-ever arising from my/our and my dog/s’ participation in this dog training and/or competitions, and in the use of the equipment provided, and whether or not such injury, loss, claim, expense or damages is due to the negligence or gross negligence of the club.
· Whilst we will take every possible care to prevent any injuries or damage from happening, it is important to remember that we are working with live animals and that accidents may happen. I understand that safety precautions undertaken by the club are a service to me/us but are not a guarantee of safety. I understand that I am solely responsible for my dog and my dog’s behaviour towards other dogs and people at the grounds. I accept that I have an important responsibility to carefully read and listen to all briefings, read and understand the club rules emailed/issued to me at any time. I shall immediately seek clarification on anything that is not entirely clear to me.
· We / I hereby consent to the dog club using my name and photographs taken during training for the vineyard website and/or event promotions or media releases.
4. Payment, Cancellation, Rescheduling, Refunds, and No-Show Policy
Payment, Cancellation, Rescheduling, Refunds, and No-Show Policy for Monthly (ongoing) classes
4.1 Payment Option 1 (Monthly Payments)
(Applicable to members who have elected to pay monthly)
· Lesson fees are invoiced and payment required upfront for the month.
· Should training be cancelled by VDS due to weather or fields not available, the class will be credited the next month. We are not responsible for travel costs or any other expenses incurred by participants in the event of cancellation.
· Should you not be able to attend training, you will still be liable for the payment of the lesson/lessons not attended, as the class slot has been assigned to you and the trainer is available to the class.
· VDA may, at its sole discretion, consider exceptional circumstances – e.g. If your dog gets injured.
· If you cannot attend lessons for a prolonged amount of time, notification must be sent via email to vineyard.agility@gmail.com prior to the start of the relevant month to arrange alternative payment options.
· If proper notification is not done prior to the invoice issued for the month, non-attendance will be treated as a no-show and classes forfeited (no refund / no reschedule / no credit).
4.2 Payment Options 2 and 3 (6-Monthly and Annual payment)
(Applicable to members who have elected to pay 6-monthly [option 2] or annually [option 3])
· These options already made provision for classes being cancelled and included a 10% and 20% discount respectively.
· Should your class be cancelled by VDS, you can arrange to join an alternative class later the week or the following week.
· Should you not be able to attend training, you can enquire directly with one of the trainers if there is space in an alternate class within 1 week. If no space is available in an alternate class during this time, the class will be forfeited.
· Please note, although we endeavour to accommodate special requests, this does not allow you to pick and choose which class you can attend each week. We try to keep the classes as consistent as possible for the dogs and for the purposes of trainers’ planning of lessons.
· If proper notification is not done prior to the class, non-attendance will be treated as a no-show (no reschedule).
5. Drop-in Lessons
Should you not be able to attend regular classes for an extended period, you can inquire to drop in at any lesson (provided that there is space available). This will then be charged at the end of the month for the lessons that you did attend at the drop-in lesson fee.
6. Late Arrival
All classes run to schedule and do not extend for late arrivals.
If you notify VDA properly, you may join late if safe and non-disruptive, and the remainder of the lesson will still be provided.
If no proper notification is received, the late arrival may be treated as a no-show.
Courses
“Course” means a multi-week block of group classes sold as a once-off course with a set start and end date – e.g. Agility Foundations Course.
7.1 Client cancellation
1. Seven (7) days or more before the course start date: refund only (no credit), less a 20% administration fee.
2. Two to Six (2 to 6) days before the course start date: 50% refund only
3. Within 48 hours of the course start date: 25% refund only.
4. Once the course has started: no refunds and no credits for missed group classes.
5. No “catch-up” classes are offered for group and courses/classes.
7.2 Client Deferral
1. If a handler has signed up and paid for a course, but wishes to defer to the next course, the following shall apply (only possible if there is space available in the next course):
2. Deferrals eight (8) days or more before the original course start date: with a 10% penalty fee on original course fee.
3. Deferrals seven (7) or less days before the course start date: 30% penalty fee.
4. If the cost of the (next) course increases during this time, the client shall also be charged the difference (increase in course fee).
5. Once the course has started: no refunds and no credits for deferrals.
Private Lessons
Client cancellation / rescheduling of private lessons:
24 hours or more notice: the client may reschedule once at no cost, subject to availability, or request a session credit.
Less than 24 hours’ notice: no refunds. The session is forfeited (no reschedule / no credit).
VDA may, at its sole discretion, consider exceptional circumstances (e.g. genuine emergencies). Any approved relief will be provided as a credit only (no refunds).
Privacy Policy
Vineyard Dog Agility values your privacy and processes personal information in accordance with our Privacy Policy. By accepting these Terms and Conditions, you also agree to the practices outlined in the Privacy Policy. The full Privacy Policy is available at the following link:
Acceptance of Terms
By booking a class, attending a session, or otherwise engaging with Vineyard Agility Stellenbosch, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.